FrogFoot Fibre

Yes, The FrogFoot Network has been build to withstand up to stage 8 load shedding in most areas, but you still need to power the router & ONT at your house with an inverter or mini UPS for your connection to work. An 8800mah Mini Router UPS can usually power the equipment for up to 4 hours depending on to power consumption of your router.  If you don’t have one, you can order a mini UPS from our client portal.

If the FrogFoot equipment is already on site, activation can take place within 1 to 2 Working Days. If there is no equipment on site you will need to allow up to 3 weeks for installation.

Unless otherwise stated, eg 24 Month Pricing, we do not impose any minimum period, however if your service is active less than 12 Months we may ask you to cover the cost to return the router and settle the outstanding portion of the installation fees, if we paid any on your behalf.

While you may move to a new house, the line is linked to a location and a new installation would need to be paid for the new house and any contract periods would start again from the beginning.

As an internet provider we may have paid some costs on your behalf such as installation to the Fibre Network or to supply you with equipment such as a router. We reserve the right to claim these back from you should you cancel the service within the specified clawback period if there is no promotion running.

FrogFoot Fibre requires a full calendar months notice period. Processing of cancellation requests can take up to 1 business day, and as such we recommend letting us know on or before the last business day of the month before you wish to cancel – for example, if you wish to terminate services by 31 May you will need to give notice by 30 April during business hours, to ensure it is processed on time. If you do not, you may be liable for an additional month until the full calendar month has passed.

A free-to-use router means that we supply you with a Wi-Fi enabled router, which is used to connect you the internet for your time as a customer of ours. You are however responsible for insuring and safe guarding the router from damage, and must cover the cost to return the router to us (in original condition) should you terminate your services in less than 12 Months. After 12 months we will collect it from you for free.

Unless you are in a promotional contract, you may change your fibre package at any time. Promotional package chagnes are governed by their Specific Terms and Conditions.

Fibre Upgrades will require payment of the difference between the new package and old package. There are no additional fees for upgrading.
Fibre Downgrades only takes effect from the end of the month and is subject to a Regrade fee as quoted by FrogFoot and may change without notice. At time of writing this article, the regrade fee is set at R 997.