The Services are provided by Webtel Connect, a product of Web Telecom Services (Pty) Ltd, having its primary place of business at 53 Candlewood Avenue, Somerset West, Cape Town, 7130, South Africa. The Service order submitted and accepted in accordance with this Agreement forms a contract which incorporates these terms and establishes the Terms and Conditions under which we shall provide the Services to you.

1. Definitions and Interpretation

In this Agreement the following terms and phrases shall have the following meaning, unless the context otherwise requires:

2. Service Order and Activation

3. Service Terms

Unless specified, Web Telecom Services (PTY) Ltd will provide you with uncapped, unshaped access to the Network via a fibre circuit (Access Circuit) and the Service Equipment at a Point of Presence (PoP).

Access to, and across, the Network is at the maximum throughput rates set forth in the Service Order. Maximum throughput rates are not guaranteed. Throughput rates may also be reduced by Web Telecom Services (PTY) Ltd from time to time, in order to avoid network congestion or when you are found to be in breach of our acceptable usage policy.

Accuracy of Your Information: You will provide Web Telecom Services (PTY) Ltd with accurate and up to date information: (i) when completing the Application; and (ii) when you contact Web Telecom Services (PTY) Ltd to report a suspected fault and are asked a standard set of structured questions. Web Telecom Services (PTY) Ltd will not be liable for any loss suffered as a result of your failure to provide accurate information or any relevant facilities, which may lead to a delay in installation or Service repair.

Maintenance: Scheduled maintenance on the Network will be performed from time to time, as necessary, and with advanced notice. Web Telecom Services (PTY) Ltd reserves the right to perform emergency maintenance without prior notice, but will nonetheless endeavour to provide such notice as is reasonably possible in the circumstances.

Security: You acknowledge that the logical and physical security measures in relation to the Services are your sole responsibility and Web Telecom Services (PTY) Ltd will not be held liable for any losses arising out of security breaches caused by use of the Services.

Disclaimer: Web Telecom Services (PTY) Ltd will in no event be liable for lost or interrupted data, messages, packets, or other information transmitted to or from third party networks.

4. Service Equipment

5. Service Support 

6. Charges and Payment terms

 7. Web Telecom Services (PTY) Ltd Obligations

 8. Service Suspension

9. Term and Termination

10. Your Obligations

11. Liability

12. Force Majeure

Notwithstanding anything herein to the contrary, neither Party shall be liable to the other for any delay, failure in performance of any part of this Agreement (other than for payment obligations set out in clause 6) or damages suffered to the extent that such delay or failure is attributable to a Force Majeure Event.

13. Intellectual Property

You acknowledge that all patents, registered and unregistered designs, copyrights, trademarks and all other intellectual property rights whatsoever and wherever enforceable, which are used in connection with the Service and/or Service Equipment, shall remain the sole property of Web Telecom Services (PTY) Ltd, its contractors or suppliers.

14. Dispute Resolution

15. Customer Data and Privacy

16. General

You confirm that you have read and understood the information set out and incorporated by reference in these Service Terms.

Promotion Specific Terms and Conditions

2023 MetroFibre 250Mbps Black Friday Terms